Terms and conditions

Thank you for your interest in an adventure with Kayak Jaco. You may reserve a trip online on each trip page, or by emailing or calling us directly.

Reservation Policies


  • Changes or cancellations to tours must be received 24 hours before the tour and must be sent by email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Otherwise, a 100% penalty of the tour cost will be applied.
  • No refunds for NO SHOWS.
  • Additional cancellation information – Changes or cancellations to tours with more than 12 participants require a 72-hour notice.
  • If Kayak Jaco cancels a tour for weather or surf conditions, prior to the start of the tour, you will be given the option of rescheduling or a full refund. If a tour must be altered once underway for changing conditions, a partial refund may be negotiated. We understand that “things” happen while on vacation. We will do our best to work with you when things just don’t happen as planned.


  • Cancellations or modifications within 24 hours of any tour due to illness or any special circumstances (accidents, death of a family member, hospitalization, etc.) must be sent by email to This email address is being protected from spambots. You need JavaScript enabled to view it. explaining the reason why the client was not able to participate. Respective legal documents (medical letter, death certificate, hospitalization proof, accident report, etc.) must be attached for a total or partial refund or to change tour dates.
  • No Shows: There are no refunds for no shows on the day of the tour. We will charge 100% of the tour cost.
  • N&Y Latinoamericana S.A. aka Kayak Jaco reserves the right to cancel or modify reservations, and to decide if partial reimbursements will be made, due to weather conditions or events beyond our control such as: earthquakes, floods, fires, epidemics, road conditions, accidents, cancellations of external transport, or any other cause attributable to force majeure that may interrupt or delay a scheduled trip. Kayak Jaco will not be responsible for any additional expenses that the client might incur in these cases.
  • For emergency situations, trip modifications and last-minute reservations, you can contact us by phone at +506 8732-3131. This number is also accessible by WhatsApp.

About Kayak Jaco

Since 1998 Kayak Jaco has been introducing travelers to the joy of getting out on the water of the Central Pacific coast of Costa Rica.

We offer half day sea kayaking, snorkeling, outrigger canoeing and private sailing charters.

  • +506-2643-1233
  • WhatsApp +506-8732-3131
  • This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Playa Agujas, Quebrada Ganado, APDO 195-4023 Jacó, Costa Rica

Opening Hours

  • MONDAY 7:00 am - 7:00 pm
  • TUESDAY 7:00 am - 7:00 pm
  • WEDNESDAY 7:00 am - 7:00 pm
  • THURSDAY 7:00 am - 7:00 pm
  • FRIDAY 7:00 am - 7:00 pm
  • SATURDAY 7:00 am - 7:00 pm
  • SUNDAY 7:00 am - 12:00 pm

Get Social

Get social with us and always know what’s going on! Like us on Facebook and follow us on Twitter to see our latest events, book suggestions, pictures and videos, and share your experiences!


Encuentra vuelos en Jacó para tu estancia. Descubre consejos de viaje en la guía de viaje de KAYAK Jacó . Encuentra opciones para moverte en Jacó .